In the Houston center, we have 100 outbound positions of EIS predictive dialing equipment. We have an OC-3 of voice bandwidth coming into the building through Telecove with redundant access facilities from SBC. Our network providers are Qwest and SBC.

The EIS equipment also includes an Encore System, which allows digitally tape recorded announcements or presentations by professionals or celebrities to be introduced into you telemarketing programs. This system also enables TeleSystems to do high capacity voice broadcasting to live recipients or their voice mails.

Our voice broadcasting system is a Stratovoice System with a DS-3 connected to it.

Hours of Operation: 7AM - 10PM Central everyday

Disaster Recovery: Our systems are totally redundant. We have two local carriers and two network carriers with multiple entry points into our building.

Employees: TeleSystems maintains an operator (TSR)staff of 150 people. The full time employees have an average length of employment of 8 years in fund raising. Our supervisor to TSR ratio is 1:10.

Training: Our training program at TeleSystems consists of two weeks of instruction and role-play. First of all, the program consists of two days of employee orientation, covering TeleSystems' policy manual, rules and regulations, employee schedules, and company background and procedures.

The next three days are devoted to learning computer keyboard skills, customer program training, and telemarketing skills. These three days are filled with extensive roleplay, covering listening skills, closing skills, and handling objections over the telephone.

The last week of training is devoted to the specific program that the TSR will be working. The TSR will learn about the organization, its mission and services, and the specifics on the scripts, closing skills, and overcoming objections. We encourage the client to provide videotapes, written materials, and premiums that will help motivate the callers.

Management Information Systems: The MIS department is composed of 5 employees, with two dedicated programmers that can write or modify custom code in FoxPro, Dbase, Excell, Visual Basic, Access, and Unix.

The MIS department utilizes 12 networked file servers with over 100 gigs of hard disk space. We utilize 10 base T Ethernet cabling on Novell and Windows NT LAN's for administration and database management. Our database is written in FoxBase.

Account Management: An Account Manager will be assigned to your program. The success of your program will become their total focus and all future bonuses will be based upon the success of your program. The Account Manager will be available to you on a full time basis.

Quality Control: TeleSystems maintains a quality control staff of five employees. TeleSystems monitors their TSR's via two techniques. Sweep monitoring is used to determine the status of the call center at any one point in time. Sweep monitoring is where one call is monitored from each TSR. In-depth monitoring is used to determine the effectiveness of an individual TSR over a thirty minute period of time. In-depth monitoring is a work review where many calls are monitored and documented in writing and reviewed with the TSR. TeleSystems verifies all pledges via a management person. We maintain a validation pool manned by management personnel. These people verify all aspects of the pledge and thank the customer. The TSR's and the Verifier's ID number are on the call record for later review.

Clients can use our remote call monitoring system to monitor their programs. Clients can also visit our facility or assign a representative to be on site during their program.

Database & List Management Services: TeleSystems maintains a database of 80 million consumer records and 12 million business records. You can order lists by demographics, industry segment, or affinity group. We also can provide you with telephone number appending.

We currently manage over twelve client databases on active fund raising programs. We can interface with your database or you can outsource your database to us or ongoing maintenance.

Program Start Time: TeleSystems needs two weeks to set up your program, including data processing, training, printing, and list coordination.

Direct Mail & Fulfillment: TeleSystems can handle any of your direct mail campaigns, from creative to fulfillment. We use MWP 5SI laser printers and Pitney Bowes Inserter Max equipment for insertion and mailing.

We can do billing statements and follow up notices for your donor base.

Internet Services: TeleSystems maintains a T Carrier connection to the Internet with Savvis. We provide web page design, registration of domain names, hypertext linking to search engines, and fulfillment and reporting over the Internet.