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Do I need to set up a special phone line in my office or home for my toll free voice mail number?
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No. Your toll free voice mail number is hosted on our network and works for you 24/7/365 without the installation of additional lines or disruption to your existing phone service.
When a call is placed to your toll free voice mail number, our system accepts the call and plays your personal greeting. If you have configured mailbox extensions, your callers can access them from your main greeting. Once your greeting has played in its entirety, the system will prompt your caller to leave you a message.
Enabling Connect Live™ will allow prospects to connect directly to you by pressing 0 at any time during your greeting. If callers elect to leave you a voicemail or fax, we store the message in your secure Inbox and you can retrieve the messages via phone or online at your convenience. Enabling Message Notification™ will inform you when you receive new voicemail messages or faxes on your toll free voice mail number.
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How many calls can I receive simultaneously on my toll free voice mail number?
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There is virtually no limit to the amount of calls your toll free voice mail number can accept at any given time.
Our extensive network and call capabilities ensure that your prospects and associates will always be able to reach you through your toll free voice mail number.
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How do I play my messages that come in through my toll free voice mail number?
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To access your messages, dial your toll free voice mail number and press * when your greeting begins to play. You will be promoted by the system to enter your 4- 6 digit passcode. Then simply follow the user menu to play your messages.
You can also manage your messages online by accessing your toll free voice mail number account with your toll free voice mail number
number and passcode. Faxes are viewable and printable online as well!
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I want to record or change my greeting on my toll free voice mail number. How do I do this?
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Your toll free voice mail number provides flexible greeting options. By accessing your greeting menu, you can
record new greetings, download pre-recorded professional greetings, link your greeting to another toll free voice mail number user,
or setup an introductory/closing greeting.
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How many personal greetings can I store in my toll free voicemail?
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When you re-record a personal greeting, the toll free voice mail number system will ask you if you want to
archive your old greeting. The system will allow you to use your new greeting, or switch back to your previous greeting at any time.
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What are professional toll free voice mail number greetings?
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Many parent companies have established professional, pre-recorded greetings for use by their distributors and employees.
These greetings assist you in presenting the company by using a proven message that is professionally recorded.
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Can I download a greeting that someone else is using to my toll free voice mail number?
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Yes, the network allows you to link your greeting with another toll free voice mail number user.
This option is very popular for customers that are affiliated with the same company.
To link your greeting, you can access the greeting menu or call a Customer Care Associate for assistance.
You will need to know the toll free voice mail number of the person you want to link with.
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How long can outgoing messages be on my toll free voice mail number?
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Your outgoing message, also known as your greeting, can be 5 minutes in length.
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How long of a message can a caller leave on my toll free voice mail number?
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Each toll free voice mail number service plan has been programmed to accept a message up to 5 minutes in length, but this can be modified upon request.
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How many messages can be stored in my toll free voice mail box, and for how long?
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Although there is no numeric limit to your toll free voice mail box, you have 30 days from the date that a voicemail message has been deposited in your Inbox
until that message is deleted.
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Can I use my toll free voice mail number to call someone?
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Your toll free voice mail number has a calling card feature which will allow you to make calls anywhere in North America.
To access this feature, press 3 in the Main Menu and enter the number you want to call.
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What happens if someone faxes a document to my toll free voice mail number?
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When someone faxes to your toll free voice mail number, the system recognizes the fax tone, receives the fax,
and stores it in your Inbox.
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